What Is It?
Panopto is a video platform used for recording, live streaming, storing, and sharing lectures, presentations, and training sessions. It integrates with Blackboard to make course content easily accessible to students and supports features like screen capture, video search, and closed captioning.
Who Is Eligible to Use It?
All employees
Where Can I Get It?
Click the "Submit Request" button on this page
How Do I Use It?
Submit your request, and someone from Academic Technology will be in touch to assist you.
How Much Does It Cost?
There is no fee associated with this service.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.