What Is It?
Secure Sockets Layer (SSL) is a security technology that establishes an encrypted link between a web server and a browser, ensuring that data transmitted over the internet remains private and protected. SSL certificates are required for HTTPS websites and help provide trust, data integrity, and security.
Our teams can provide support to Install, Renew, and Revoke Internal and External SSLs.
Who Is Eligible to Use It?
Application owners
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the Request Form, and the requestor will be contacted by IT staff to review the requirements of their request.
How Much Does It Cost?
Varies
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.