What Is It?
Terminating or terminated employees can ask questions related to first or final paychecks, including prorated pay for partial periods, leave payouts, and the College's recovery of 2021 pay advances made to Staff.
Who Is Eligible to Use It?
Departing and Former Employees
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit your request, and a Payroll Specialist will be in touch to assist you.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.