What Is It?
This service is used to request administrative, operational, and technical assistance related to the Ad Astra scheduling system. To reserve a room or space, please submit a request here.
This request form provides support for how Ad Astra functions as a system, including:
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User access or role questions
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Data questions or discrepancies
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System behavior or functionality issues
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Reporting, configuration, or workflow support
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General assistance using Ad Astra
What This Service Is Not
This form must not be used to request rooms, spaces, or event scheduling.
Room and event reservations are submitted through the Ad Astra scheduling portal using the appropriate Request Event / Schedule Event process.
Requests submitted through this form for space or event reservations may be redirected or closed.
Who Is Eligible to Use It?
Access is limited to internal users for Ad Astra system support and administrative requests (ACC faculty and staff).
A future phase of Ad Astra will introduce public-facing access for space and event requests through a separate process. That functionality will be clearly identified and will not use this service form.
Where Can I Get It?
Submit your request using the Submit Request button on this page.
You will be asked to provide identifying and contextual information so your request can be properly reviewed and routed.
Incomplete submissions may delay response.
How Do I Use It?
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Confirm your request relates to Ad Astra system support, not room or event scheduling
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Submit this form with:
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Your ACCeID
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Job title and division
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Campus affiliation
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Type of system request
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Clear requests can be resolved faster.
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Attach any relevant documentation or screenshots.
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Your request will be reviewed and routed for follow-up
How Much Does It Cost?
No cost for staff.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
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| Response Time |
2 business days |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.