What Is It?
Request access or support for the following applications:
- Articulate 360
- Atlassian / Jira
- Fusion (JAWS & ZoomText)
- Get Counseling
- Grammarly
- Kivuto
- Lucid Chart
- MathType
- Maxient
- Open Athens
- Packback
- Padlet
- Poll Everywhere
- Sirsi Dynix
- Smartsheet
- Student Life
- Suitable
- Titanium
- Vaso Health
- Wolfram Mathematica
- Other - if you have another request, please let us know. For new software purchases, please submit a Technology Request
Who Is Eligible to Use It?
Approved ACC Employees and Students
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit your request and you'll be contacted.
How Much Does It Cost?
Licenses are managed by IT. Reach out with any questions about potential cost implications.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.