What Is It?
Once you have received confirmation from HR of a new hire, submit this form to:
- Grant access and create the new user account
- Request Hardware
Please note, you must have an ACCeID for the new employee to complete this form! For contractors, board members, or other people not eligible for an ACCeID, please submit the Courtesy Access Form first.
Who Is Eligible to Use It?
Managers with a new hire starting, who have received their ACCeID.
Where Can I Get It?
Click "Submit Request" on this page.
How Do I Use It?
Fill out the request fields and our staff will complete the process for you.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.