Accessing and Utlilizing the Mojo Archives

Tags Archive Mojo

Helpdesk Consultants Only

Prerequisite

  • Global Connect installed on local device
    • If you do not have Global Protect installed, please submit a TeamDynamix ticket.
  • View Access to Mojo Archive
    • If you receive authentication errors, please submit a TeamDynamix ticket requesting access to the Mojo Archives.

Logging in

Step 1: Log into VPN with GlobalProtect

  1. On your desktop, click: 
  2. Confirm the portal address and click Connect:

    

 

 

 

 

 

 

 

 

 

  1. Follow the Okta login prompts on the next few screens.

Step 2: Once connected to VPN, go to https://mojorecordhub.austincc.edu/. You will now see your homepage:

 

Searching Tickets

Step 1: Search for your desired ticket by typing search content in the search field and click the magnifying glass:

Step 2: Click on desired ticket from the list

Uploaded Image (Thumbnail)

Step 3:  Click Home to search for other tickets.

 

Logging out

Step 1: When done, click on the gear on the top right of the screen

Step 2: Click “Logout”

 

The following video provides a complete walkthrough of the Mojo Archive and demonstrates all the processes covered in the related articles, including Mojo Archive at a Glance, Search by Ticket Number, Search by Queue Name, and Finding an Attachment. All of the step-by-step instructions outlined in these articles are shown in the video and can be referenced here for a visual guide to each task

 

 

 

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