- Knowledge Base
- Software and Applications
### Summary
TDX iTAM uses a background client called KeyAccess on ACC-owned computers to support IT asset management. The client operates silently and is not visible to end users. No action is required from the user.
- Knowledge Base
- Computer, Device, and Printing Support
This guide outlines how Campus Desktop Support Technicians use TeamDynamix (TDX) Hardware Requests and Endpoint Asset Management to manage device deployments. It details the task-driven ticketing workflow, step-by-step instructions for looking up asset details, view-only application permissions, and initial troubleshooting steps for missing assets or agent issues.