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### Summary

TDX iTAM uses a background client called KeyAccess on ACC-owned computers to support IT asset management. The client operates silently and is not visible to end users. No action is required from the user.

Scheduled Tickets can be configured to automatically create tickets for routine work items. This will allow technicians to easily track common work items, such as routine maintenance activities. Creating scheduled tickets requires both a "Ticket Template" and a "Scheduled Ticket" to be created in order to function.