What Is It?
TeamDynamix (TDX) is our Enterprise Service Management(ESM) system at ACC.
Who Is Eligible to Use It?
Anyone can make requests in the system. When you log in, available services will be shown based on your access.
Where Can I Get It?
Access at https://acchelp.austincc.edu/
How Do I Use It?
Use our service catalog to find the service you need and submit a request. This will be routed to the correct person/team for resolution.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
7 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time.