What Is It?
The Architecture team provides advisory services to support your projects.
We offer the following services:
- Review Document and Provide Feedback: This service provides architecture-focused review and feedback on project-related documents. The Enterprise Architecture (EA) team evaluates submissions to ensure alignment with architectural principles, technology standards, and business objectives. Document types may include SOWs, RFPs, business or technical requirements, architecture proposals, and strategy documents.
- Assess Vendor and Provide Feedback: This service provides architectural evaluation of vendor products, proposals, or solutions. The EA team reviews vendor offerings for alignment with enterprise standards, technical fit, capability coverage, non-functional requirements, and integration potential. Feedback supports vendor selection, solution validation, and risk reduction.
- Create Technical Documentation: This service enables creation or co-creation of technical documentation to support solution delivery, architectural planning, or governance. The EA team develops materials such as architecture diagrams, system overviews, data flow diagrams, integration patterns, technology stacks, or deployment views. Documents align with enterprise standards and are suitable for use in ARB submissions or technical onboarding.
Who Is Eligible to Use It?
Any IT or business stakeholder initiating a technology project or change:
- Solution Architects
- Project Managers
- Technical Leads
- Product Owners
- Business Analysts
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the relevant document(s) along with basic project context. The EA team will review and respond with written feedback, and may schedule a consultation if needed.
How Much Does It Cost?
This is a free service provided by IT.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 15 business days, 80% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.