Salesforce

What Is It?

You can request:

  • Access - Request access, deactivate someone, update roles
  • Data & Reporting
    • Build new reports or dashboards
    • Update existing report or dashboard
    • Import contacts, accounts, campaigns (compliant with policies)
    • Provide Salesforce data extracts (per policy)
  • Campaigns & Communication - Help with campaigns, journeys, ermails or texts
  • Application Support
    • Request new fields, workflows, flows, objects
    • Modify page layouts, validation rules, approval processes
    • Connect Salesforce with external systems
  • Training Support
    • Training for Salesforce features (reports, dashboards, navigation)
    • Training for new Salesforce admins
    • Create/update Salesforce help documentation
       

 Salesforce Products (click to expand and learn more): 

Who Is Eligible to Use It?

ACC Staff

Where Can I Get It?

Staff can access Salesforce at: austincc.my.salesforce.com 

How Do I Use It?

Learn how to use Salesforce here: https://trailhead.salesforce.com/

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).

 

Request SLA  
Response Time 6 business hours
Resolution Time Within 7 business days, 85% of the time

 

Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.