What Is It?
Desktop and Mobile Device Support provides assistance to community members in accessing, configuring, and maintaining their computing devices and related peripherals. This includes support for college-owned desktops, laptops, tablets, and mobile devices, as well as operating system updates/upgrades, patch management requests, including but not limited to security updates/upgrades, application updates/upgrades, and the reimaging of endpoints.
This form is not for hardware or onboarding requests; please visit those pages to submit the correct forms.
Who Is Eligible to Use It?
ACC Faculty and Staff
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit the Request Form, and the requestor will be contacted by IT staff to review the requirements of their request.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.