What Is It?
The Payroll team can assist with the following questions:
- Understanding Pay - Employees can request clarification on payslip line items and ask for help understanding amounts paid.
- Direct Deposit Update - Employees can ask questions about updating direct deposit accounts and schedule meetings for new account verification. ACC requires Payroll Services to verify the employee's identity when a new bank account is added to ensure the employee is responsible for making the change. Verification can be accomplished in person at HLC 3.3210 or with a brief online video meeting.
- Timesheet Adjustments - Employees can ask questions about timesheet due dates and request assistance with entering/correcting time once a period closes.
- Supplemental Pay - Employees can request the status of expected supplemental payments, including stipends, period activity pay, special assignment pay, etc.
- Adjunct / Overload Course Pay Schedule; Other Course Payment Questions (CE/AE) - Instructors can ask about the number and timing of payments for courses.
If you have other compensations questions, you can direct them to HR here.
Who Is Eligible to Use It?
ACC Employees
Where Can I Get It?
Click the "Submit Request" button on this page.
How Do I Use It?
Submit your request, and a Payroll Specialist will be in touch to assist you.
For general information, you can also check the job aid to Manage your Payroll Options.
You can find our current time sheet and pay cycles here.
For general information about tracking time, click here.
Service Level Agreement (SLA)
Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).
| Request SLA |
|
| Response Time |
6 business hours |
| Resolution Time |
Within 7 business days, 85% of the time |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requester) does not count toward the Resolution Time.