To view a Mojo ticket by its Ticket Number, follow these steps:
- Connect via the ACC VPN and visit this link to access the archive homepage:
Archive homepage
- Enter the Mojo ticket number into the search field and click the search button.
- The archive shows related results. Click a ticket link to view its details.
- Review the archived ticket info. All Mojo details are included in a simplified format.
The following video provides a complete walkthrough of the Mojo Archive and demonstrates all the processes covered in the related articles, including Mojo Archive at a Glance, Search by Ticket Number, Search by Queue Name, and Finding an Attachment. All of the step-by-step instructions outlined in these articles are shown in the video and can be referenced here for a visual guide to each task
