To find an attachment in the Mojo Archive, follow these steps:
- Connect via the ACC VPN and visit this link to access the archive.
- Enter your search criteria in any of the available fields, click search, and scroll to find a ticket.
- Review the archived ticket. All Mojo details are included in a simplified format. If the ticket had attachments, you can click to download them under the Attachments section.
The following video provides a complete walkthrough of the Mojo Archive and demonstrates all the processes covered in the related articles, including Mojo Archive at a Glance, Search by Ticket Number, Search by Queue Name, and Finding an Attachment. All of the step-by-step instructions outlined in these articles are shown in the video and can be referenced here for a visual guide to each task
