How to Submit an IT Hardware Request for New and Replacement Technology

This article provides step-by-step instructions on how to submit an IT hardware request using the TeamDynamix (TDX) / ACC IT Portal. Submitting a request ensures proper review, approval, and fulfillment of hardware needs.

Overview

This article provides step-by-step instructions on how to submit an IT hardware request using the TeamDynamix (TDX) / ACC IT Portal. Submitting a request ensures proper review, approval, and fulfillment of hardware needs.

This article specifically covers how to submit a request for a new or replacement:

• Hardware (laptops, desktops, Dell tablets, not Apple iPads)

• Peripherals (monitors, docking stations, keyboards, mice, other peripherals)

• New/Replacement Technology  (non-standard hardware and peripherals)

Looking for something else?

• Please note the Computer and Peripheral replacement policy knowledge base article. 

• New Hire Equipment Requests:

  • Requests for onboarding-related hardware (e.g., new employee computers) should be submitted through the Onboarding Request form.

Steps to Submit a Hardware Request for the listed categories:

Option 1: From the ACC IT portal 

1. Access the IT Portal https://it.austincc.edu/request-technologies/

   1. This will take you to the service catalog.

2. On the service catalog page, locate and click on Technology Hardware Request.

1. This will direct you to the hardware request service in TDX.

Option 2: From the Team Dynamix client portal

1. Access the TDX client portal https://acchelp.austincc.edu/TDClient/277/Portal/Home/

2. Click the I Need Something button.

1. This will take you to the service catalog.

1. On the service catalog page, locate and click on Computer, Device, and Printing Support.

2. Click on Hardware.

3. Click the Submit Request button to open the request form.

4. Complete the Request Form.

1. Fill out all required fields with accurate information.

2. Ensure you select the appropriate request type based on your needs.

3. The Technology Hardware Request form is used for:

   1. End-of-Life Hardware Replacement Request

   2. Request Specialized Hardware

   3. Quote for Hardware

   4. Hardware consultation/questions

5. In the Additional Detail section:

1. Be as specific as possible

2. Include relevant specifications, quantities, and intended use

3. Add any deadlines or special requirements

6. Attach Supporting Documentation (if applicable)

   1. Upload any required quotes or approval emails

   2. Include additional details that may help expedite the request

7. Review and Submit.

   1. Verify all information is accurate

   2. Click Submit

8. What happen next.

   1. A ticket will be created in TeamDynamix (TDX)

   2. You will receive a confirmation email with the ticket number

   3. IT will review the request and may contact you for additional information

   4. You can track the status of your request through the portal

Service Level Agreement (SLA)

Response and resolution times are based on operational hours (Monday through Friday from 9:00AM to 5:00PM).