Popular Services
Request access, support, or training for commonly requested software and applications
Gmail, Calendar, Drive, Docs, Meet and other Google services for students and staff
ACC's web-based virtual learning environment and learning management system
Initiate onboarding for new hires to create their user account and request hardware
Request changes or enhancements, new department integration, reporting, and more
Support for Ellucian Colleague, Self Service, TouchNet, CampusLogic, and other connected products.
Specialized hardware requests and consults, end-of-life hardware replacement, quotes, and other hardware questions
Campus-level network management including wi-fi, cabling, port, and IP management
Requests for Data sets, Reports, Run Standard Report for Domo or Informer
Word, Excel, PowerPoint, Outlook, Teams, and other Microsoft tools
Data Center server management and support offerings including server configuration changes and monitoring
ACC faculty and staff can receive support on using Panopto as ACC's official video hosting/streaming platform.
Complete New Technology Request (including hardware and software) for technology based solutions. [Requests for renewals, additions, additional licenses, term extensions, or payments via PCard are not new technology requests.]
Austin Community College uses Salesforce to streamline several student-related processes, from initial recruitment and enrollment to supporting students in their academic careers. The system helps manage applications, internships, and student support while also facilitating programs for high school students and those transferring to Texas State University.
Assistance for resolving issues, answering questions, granting access, and optimizing your Workday experience, including HCM, Finance, and Payroll.
Request support for tools linked from our faculty portal including awards, evaluations, interpreter scheduling, and more.
Data Catalog, Data Quality Management, Data protection and Security Review, Data Access review, Data Governance Policy(consultation)
Data integrations, New Integrations into the DH/DW from Source Platforms, DH/DW Tables, Internal and External data files, Curated Data Dumps, Third Party API Integration, ER/Studio Data Architect, ETL Tool.
Support with maintaining, troubleshooting, and optimizing Colleague's Unidata-based database and associated ETL processes (Welland ETL and ODS).